Customer Engineering Manager - Europe
Location: Austria, France, Italy, Germany, Ireland, Israel, or UK, Field-based with extensive travel required
Are you ready to take on an exciting role with a global leader in the semiconductor industry? Our client, a renowned innovator in production systems, is seeking a talented and motivated Customer Engineering Manager Europe to join their team. This is a fantastic opportunity to develop your career in a dynamic and growing industry, with the chance to work with cutting-edge products and technologies.
About the Role:
As a Customer Engineering Manager Europe, you will play a crucial role in supporting our client's customers across Europe for Prober/Test systems. You will be responsible for overseeing technical support and Global Customer Engineering activities, ensuring that all key account activities are coordinated and aligned with the company's goals. This position requires extensive travel to meet with clients and stakeholders, providing a dynamic and challenging environment.
Why Join Our Client?
- Career Development: Work with innovative products and technologies in the semiconductor industry.
- International Exposure: Collaborate with global teams and customers.
- Competitive Compensation: Attractive remuneration package with additional benefits.
- Strategic Impact: Play a key role in shaping the company's growth and success.
The Ideal Candidate:
- Experience: Proven experience in technical support and customer engineering, preferably within the semiconductor industry.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Customer Focus: Strong customer-oriented mindset with the ability to build and maintain relationships with key decision-makers.
- Analytical Skills: Ability to analyse data and identify issues to support the team and improve processes.
- Flexibility: Willingness to travel extensively across Europe and to Japan.
- Education: Technical degree in electronics, robotics, mechatronics, machine building, or a similar field. Business qualifications are a benefit.
Key Responsibilities:
- Customer Service and Acquisition: Oversee technical support and Global Customer Engineering activities for our client's customers in Europe.
- Strategic Planning: Develop and implement strategic plans to achieve budget and growth targets.
- Relationship Management: Build and maintain relationships with key decision-makers at strategic accounts.
- Business Reviews: Conduct regular business reviews to identify opportunities and share key account information.
- Technical Support: Lead and supervise engineers in diagnosing, troubleshooting, and repairing complex equipment and software systems.
- Collaboration: Work closely with the sales, marketing, and business intelligence teams to ensure a coordinated approach.
- Training and Development: Ensure engineers are fully trained and current with the latest upgrades and releases.
- Budget Management: Own and manage the department budget.
Apply Now!
Don't miss this incredible opportunity to advance your career with a global leader in the semiconductor industry. Submit your application today and take the first step towards an exciting and rewarding career.
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